how to spa

 it is our ultimate aim to ensure every guest has the most memorable spa experience when visiting kocho, so please take a moment to read the useful information below.

bookings

kocho spa is very popular and appointment times do book up fast, therefore to avoid disappointment it is recommended that you book in advance to ensure you can secure a time that best suits you.

if you’re having trouble choosing which of the exquisite treatments best suit your needs, speak with one of our specialist spa staff who will be more than happy to help guide you.

to ensure you achieve the best possible results each and every time you visit Kocho, your professional therapist will conduct a thorough consultation prior to every treatment.

you will be required to provide credit card details to secure all bookings.  We understand that schedules do change, however, we ask that you please give us 24 hours notice if you need to alter or cancel your appointment. 50% of the treatment value will be charged for late cancellations and missed appointments.

arrival

we recommend that you arrive 15 minutes prior to your treatment so that you have enough time to change into a robe, fill out your consultation form and begin to relax.

we will always endeavour to accommodate all guests where possible, however, arriving late for your appointment may unfortunately reduce the time of your treatment.  If you are running late please phone us so that we can do our best to accommodate you.

what to wear

you will be provided with a robe and slippers upon arrival.  We will provide you with disposable underwear for your comfort, and therapists are trained to drape correctly during treatments to respect your privacy.

it is recommended that you bring swimwear for hydrobath treatments.

our fully equipped change rooms provide you with everything you need to shower and refresh before and after your treatments.

health considerations some spa services may not be recommended with certain health conditions, it is therefore always recommended that you advise our staff of any health concerns when booking your treatment.  You will also be asked to fill out a confidential consultation form prior to all treatments to ensure they are suitable for you. if you are pregnant please advise us at the time of booking so that we can recommend the most suitable treatments for you. it is not recommended that you consume alcohol prior to or during spa treatments.  It is equally important that you drink plenty of water during and after your visit to kocho to help achieve the best possible benefit from your treatments.

spa etiquette kocho is a peaceful sanctuary to help you unwind, relax and recharge.  We therefore ask you to switch off mobile phones before you enter the spa and keep noise to a minimum to respect the relaxation and privacy of other guests. to help maintain a peaceful environment the minimum age requirement at Kocho spa is 16 years of age. we hope you enjoy your time at Kocho Spa.